Last Updated: July 17, 2024

At PalletWeasel.com, we strive to ensure your complete satisfaction with every purchase. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You have 30 calendar days from the date of purchase to return an item. To be eligible for a return, items other than a Pallet Weasel must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Pallet Weasels may be returned used, in any condition and for any reason.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team  via the contact form found on our home page to inform us of your return and obtain a Return Merchandise Authorization (RMA) number.
  2. Pack Your Item: Securely pack the item in its original packaging along with your order number. 
  3. Ship Your Item: Send the package to the following address:

PalletWeasel.com
1254 W Custer Place
Denver, Colorado 80223

Please note that you will be responsible for the cost of return shipping.

3. Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to appear on your account may vary depending on your payment provider.

4. Exchanges

If you need to exchange an item for a different size, color, or a different product altogether, please contact us via the contact form found on our home page. Exchanges are subject to product availability. If the desired item is not available, we will process a refund according to our refund policy.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Gift cards

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately via the contact form found on our home page. We will arrange for a replacement or refund as quickly as possible, at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or credit card statement again.
  • Contact your bank or credit card company. There may be a processing time before the refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us through the contact form found on our home page.

8. Contact Us

If you have any questions about our Return Policy, please contact us through the contact form found on our home page.

By making a purchase on our Website, you agree to this Return Policy.